Velessa Care Policy
We want every pair to feel considered from the moment it arrives. This policy explains how refund requests are reviewed for Velessa women’s footwear, including condition standards, timeframes, and the steps needed to keep your return smooth.
Refund decisions consider fit, packaging, wear condition, and whether the returned pair can be respectfully inspected.
Refund requests are considered for eligible Velessa women’s shoes that are returned in a clean, unworn condition with their original packaging, tags, and included accessories where applicable.
Some returns may be declined if the item cannot be inspected in its original state or if the request falls outside normal policy review.
Send your order number, the item name, and a short reason for the request to our support team. If the footwear arrived with a visible issue, include clear photos of the item, packaging, and shipping label.
Once your return is received and inspected, we will notify you about the status of your refund. Approved refunds are issued to the original payment method. Bank or card processing times may vary after approval.
Return condition guide
Try shoes indoors on a clean surface until you are sure of the fit. This helps protect the sole, shape, and finish so the pair can be reviewed fairly if a return is needed.
Request flow
These steps help us identify your order quickly and keep your refund request organized from first contact through final review.
Have your order number, email used at checkout, and item name ready before contacting Velessa support.
Send your request through our contact page or email so we can review the return reason and next step.
Package the footwear carefully with original materials where possible to protect the shape during transit.
After receipt, the pair is inspected and we notify you whether the refund has been approved.
Need help?
For questions about refund eligibility, return condition, shipping status, or damaged arrival concerns, contact us with your order details. We will help guide the next step with clarity.