Terms
of Service

Use of our website

Velessa provides this website for personal, lawful, non-commercial shopping and brand discovery. You agree not to misuse the website, interfere with its operation, copy protected content without permission, or attempt unauthorized access to any part of the store.

• You must provide accurate information when placing an order or contacting support.
• You may not use the website for fraudulent, abusive, harmful, or unlawful activity.
• We may refuse service, cancel activity, or restrict access when misuse is detected.

Products, fit and presentation

Velessa sells women’s shoes and footwear-related products. We aim to present product information, imagery, color, fit notes, and size details as clearly as possible. Slight variations may occur due to screen settings, photography lighting, materials, or production details.

• Product availability may change without notice.
• Descriptions, images, prices, and specifications may be corrected or updated when needed.
• Customers are responsible for reviewing size, color, material, and product details before checkout.

Orders, payment and confirmation

When you place an order, you agree that the information submitted is accurate and that you are authorized to use the selected payment method. An order confirmation does not guarantee acceptance if there is a pricing error, stock issue, payment issue, address concern, or suspected misuse.

• Prices are shown at checkout before order submission.
• Payment must be successfully authorized before fulfillment begins.
• We may cancel or adjust orders affected by obvious errors, unavailable items, or verification concerns.

Shipping and delivery

Velessa works to process eligible orders with care. Standard shipping lead time is 3–5 business days unless otherwise stated on the product page or checkout. Delivery timelines can be affected by carrier operations, weather, address accuracy, payment review, or seasonal volume.

• Please review your shipping address before submitting an order.
• Once a package is transferred to the carrier, delivery handling follows carrier procedures.
• For delivery questions, contact us through the support page with your order details.

Returns, exchanges and order concerns

Return and exchange eligibility is governed by our published refund and return policies. Footwear must be reviewed according to the condition, timing, and packaging requirements stated in the applicable policy. Items showing wear, damage, alteration, or incomplete packaging may not qualify.

• Review the Refund Policy before requesting a return or exchange.
• Keep original packaging until you are satisfied with the order.
• Contact support promptly if your order arrives incorrect, incomplete, or damaged.

Intellectual property

Website design, brand elements, product presentation, photography, copy, graphics, layout, and other materials are owned by or licensed to Velessa. You may not reproduce, distribute, modify, or commercially use our materials without written permission.

Limitation of liability

To the fullest extent permitted by applicable law, Velessa is not responsible for indirect, incidental, special, or consequential damages related to website use, order delays, third-party services, carrier issues, or inability to access the website. Your use of the website is at your own discretion.

Policy updates

We may update these Terms of Service to reflect operational, legal, or website changes. Updated terms become effective when posted on this page. Continued use of the website after updates means you accept the revised terms.